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This Code of Ethics establishes and promotes the highest standards of professional service and ethical business conduct among the members of the Association in all their dealings with their self-service storage customers, their industry colleagues and the general public. - A member shall deal fairly and honestly with all persons and treat them with courtesy, respect, dignity and professionalism.
- A member shall operate his/her self-storage business within accepted principles of professional business conduct and in compliance with all laws of the State of Florida and of the United States.
- A member shall not engage in any practice which compromises the integrity of the self storage industry or the Association or is in violation of any process of government.
- A member shall conform to the spirit as well as the letter of his/her written Lease Agreement or other contractual obligations.
- A member shall not intentionally communicate false or misleading information and shall adhere strictly to truth in advertising in marketing his/her self-storage property, products or services.
- A member shall not intentionally harm the professional reputation or business of another member or competitor and shall promote high principles within the self-storage industry.
- A member shall treat his/her employees as professionals, compensate them fairly for their labor and actively promote excellence in customer service at all times.
- A member pledges to adhere to these Articles of the Code of Ethics and proudly display the same to customers and employees as testament of his/her commitment to these principles.
Customers who believe they have not been treated in accordance with this Code may register a formal complaint with the: Florida Self Storage Association, Inc.
PO Box 149, Lake Worth, FL
33460
Telephone: (877) 222-9441; Fax: (877) 379-0352
info@floridassa.org
www.floridassa.org
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